NEXUS ONE MASTER CUSTOMER ACKNOWLEDGMENT, PLATFORM TERMS, AI DATA CONSENT, FEE DISCLOSURE, AND DISPUTE RESOLUTION AGREEMENT
Last Updated: July 2026
This Master Customer Acknowledgment, Platform Terms, AI Data Consent, Fee Disclosure, and Dispute Resolution Agreement is between Brand Works LLC, doing business as Nexus One, and the customer, account owner, business, organization, administrator, user, purchaser, subscriber, or authorized representative using Nexus One.
In this Agreement:
“Brand Works LLC,” “Nexus One,” “we,” “our,” or “us” means Brand Works LLC, Nexus One, Bellum AI, Nexus One websites, software, modules, applications, dashboards, integrations, automations, AI tools, support services, onboarding services, implementation services, managed services, and related products.
“You,” “customer,” “account owner,” or “user” means the individual, business, company, organization, representative, administrator, employee, contractor, agent, or person accessing, purchasing, configuring, connecting, using, or benefiting from Nexus One.
“Customer Data” means information, files, records, content, transactions, customer records, employee records, vendor records, product data, invoices, quotes, payment data, messages, prompts, documents, workflows, automations, reports, or other data uploaded, entered, imported, connected, generated, transmitted, processed, or stored through Nexus One.
By checking an agreement box, creating an account, purchasing a subscription, signing an order, paying an invoice, using Nexus One, connecting third-party services, using Bellum AI, submitting data, processing transactions, accessing any module, accepting a proposal, approving onboarding, or continuing to use the platform, you confirm that you have read, understood, and agreed to this Agreement.
If you do not agree, do not use Nexus One.
1. AUTHORITY TO AGREE
You represent that you are at least 18 years old and legally able to enter into this Agreement.
If you use Nexus One on behalf of a company, organization, client, employer, or third party, you represent that you have authority to bind that company, organization, client, employer, or third party to this Agreement.
If you do not have authority, you may not use Nexus One on behalf of that entity.
You are responsible for all users, employees, contractors, vendors, administrators, guests, customers, connected accounts, and third-party systems that access or use Nexus One through your account.
2. NEXUS ONE IS A BUSINESS SOFTWARE PLATFORM
You understand that Nexus One is a business operating system designed to help businesses manage workflows such as websites, CRM, sales, invoicing, point of sale, payments, inventory, projects, HR, marketing, automation, AI tools, customer communications, dashboards, integrations, documents, and related operations.
Nexus One is a tool. It does not independently guarantee business success, legal compliance, tax compliance, accounting accuracy, advertising performance, customer retention, sales growth, operational efficiency, profitability, or any specific result.
You are responsible for how your business uses Nexus One.
3. NO PROFESSIONAL ADVICE
Nexus One, Bellum AI, AI outputs, reports, dashboards, automations, workflows, recommendations, generated content, support responses, implementation suggestions, templates, documents, and business insights are not legal, tax, accounting, medical, financial, insurance, investment, employment, compliance, cybersecurity, or professional advice.
You are responsible for consulting qualified professionals before relying on Nexus One for regulated, high-risk, legal, tax, financial, employment, medical, compliance, or security-sensitive decisions.
4. LIMITED PLATFORM LICENSE
Subject to payment, compliance with this Agreement, and any applicable plan limitations, Brand Works LLC grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use Nexus One for your internal business purposes.
This is a right to use the platform. It is not a sale of software, source code, intellectual property, infrastructure, business logic, automations, custom modules, AI systems, designs, templates, or Brand Works LLC methods.
This license ends when your account is cancelled, suspended, terminated, unpaid, expired, or otherwise closed.
5. BRAND WORKS LLC OWNERSHIP
Brand Works LLC owns all rights, title, and interest in and to Nexus One proprietary systems, including:
- Nexus One branding
- Brand Works LLC branding
- Custom Nexus One modules
- Custom workflows
- Business logic
- Platform designs
- User interface designs
- Automations
- AI orchestration
- Bellum AI configurations
- Prompts and agent frameworks created by Brand Works LLC
- Implementation processes
- Service methods
- Internal tools
- Documentation
- Templates
- Configuration layers
- Dashboards
- Custom code
- Platform improvements
- Product strategy
- Roadmaps
- Support processes
- Managed service processes
- Trade secrets and confidential methods
You do not receive ownership of these assets by subscribing to Nexus One, requesting custom work, paying setup fees, using Bellum AI, or approving implementation.
Unless a separate written agreement signed by Brand Works LLC expressly says otherwise, customizations, improvements, templates, automations, workflow patterns, platform enhancements, code improvements, AI improvements, and configuration methods created by Brand Works LLC remain owned by Brand Works LLC.
6. CUSTOMER DATA OWNERSHIP
You retain ownership of Customer Data you lawfully upload, enter, import, connect, or process through Nexus One.
You grant Brand Works LLC a limited right to host, process, store, copy, transmit, display, secure, back up, analyze, troubleshoot, support, maintain, improve, and use Customer Data as needed to provide Nexus One, Bellum AI, integrations, automation, support, security, billing, compliance, product improvement, and related services.
You represent that you have all rights, permissions, notices, consents, and lawful bases necessary to provide Customer Data to Nexus One.
7. CUSTOMER DATA RESPONSIBILITY
You are solely responsible for:
- The accuracy of Customer Data
- The legality of Customer Data
- The quality of Customer Data
- The completeness of Customer Data
- The permissions required to use Customer Data
- Notices and consents required from customers, employees, contractors, vendors, patients, clients, leads, users, or third parties
- Compliance with laws that apply to your business
- Reviewing data imported from third-party systems
- Maintaining your own business records where required
- Exporting data before cancellation
- Keeping login credentials secure
- Managing user permissions
If Customer Data is inaccurate, incomplete, unlawful, improperly obtained, misconfigured, duplicated, corrupted, or imported incorrectly from a third-party system, Brand Works LLC is not responsible for resulting business issues unless caused by Brand Works LLC’s willful misconduct.
8. REGULATED OR HIGH-SENSITIVITY DATA
You may not use Nexus One to store, process, transmit, or manage regulated or highly sensitive data unless your subscription, configuration, written agreement, and legal requirements specifically support that use.
This may include:
- Protected health information
- Full payment card numbers
- Government identification numbers
- Social Security numbers
- Biometric identifiers
- Children’s data
- Highly sensitive financial data
- Criminal records
- Regulated insurance data
- Banking records
- Legal privilege materials
- Education records
- Export-controlled data
- Data subject to HIPAA, PCI, FINRA, GLBA, FERPA, government-contracting rules, or similar laws
If your business requires special compliance, you must notify Brand Works LLC before using Nexus One for that purpose and obtain a written agreement.
9. OPEN-SOURCE, THIRD-PARTY SOFTWARE, AND AI MODEL DISCLOSURE
You understand that Nexus One may use, integrate with, modify, connect to, or build upon open-source software, source-available software, third-party software, AI models, AI model runtimes, infrastructure tools, developer libraries, and other technical dependencies.
This may include:
- Odoo 17 Community / open-source components
- Ollama
- Meta Llama models
- Google Gemma / Gemma 2B models
- NGINX
- Docker
- Kubernetes
- Linux / Ubuntu
- PostgreSQL
- Python packages
- JavaScript libraries
- CSS libraries
- API clients
- SDKs
- Other infrastructure, automation, AI, security, analytics, integration, and hosting dependencies
Each third-party or open-source component remains subject to its own license, notice, acceptable-use policy, restrictions, attribution terms, and documentation.
Brand Works LLC does not claim ownership of third-party open-source software, third-party trademarks, third-party AI model materials, or third-party projects.
References to third-party technologies are for compatibility, attribution, transparency, and disclosure only.
Unless expressly stated in writing, Brand Works LLC and Nexus One are not affiliated with, endorsed by, sponsored by, certified by, or officially partnered with the owners of those technologies.
10. THIRD-PARTY INTEGRATIONS
Nexus One may connect to third-party services such as Google, Microsoft, QuickBooks, HubSpot, Twilio, Stripe, PayPal, Elavon, shipping providers, email providers, calendar providers, cloud providers, AI providers, analytics tools, telephony providers, CRMs, payment processors, and other systems.
You understand that third-party services are controlled by third parties, not Brand Works LLC.
Brand Works LLC is not responsible for:
- Third-party outages
- API changes
- Service discontinuation
- Pricing changes
- Permission changes
- Credential failures
- App review delays
- Account suspensions
- Rejected transactions
- Payment processor holds
- Chargebacks
- Third-party errors
- Third-party data loss
- Third-party security incidents
- Third-party terms or policies
- Third-party support delays
You are responsible for maintaining third-party accounts, credentials, API keys, billing, permissions, subscriptions, and compliance with third-party terms.
11. SUBSCRIPTIONS, PLATFORM FEES, AND SERVICE FEES
You agree to pay all valid fees associated with your account, plan, modules, subscriptions, transactions, integrations, usage, AI usage, storage, support, setup, onboarding, custom development, migration, hosting, implementation, training, and approved services.
Nexus One may charge:
- Monthly subscription fees
- Annual subscription fees
- Setup fees
- Onboarding fees
- Platform fees
- Transaction-related fees
- Module fees
- User-seat fees
- Storage fees
- AI usage fees
- Token or volume fees
- Support fees
- Integration fees
- Migration fees
- Custom development fees
- Website design fees
- Automation setup fees
- Training fees
- Enterprise service fees
- Managed service fees
- Maintenance fees
- Any other agreed service fees
You authorize Brand Works LLC and its payment processors to charge approved payment methods for amounts owed.
12. TRANSACTION-RELATED FEES
You understand and agree that transactions created, processed, recorded, automated, generated, facilitated, or managed through Nexus One may be subject to Nexus One platform fees, transaction-related fees, third-party fees, or payment processor fees.
Covered transactions may include:
- Invoices
- Quotes converted to invoices
- Point-of-sale sales
- Website checkout payments
- E-commerce transactions
- Subscription payments
- Payment links
- Booking payments
- Deposit payments
- Event ticket sales
- Membership payments
- Rental payments
- Service payments
- Product payments
- Customer portal payments
- Recurring payments
- Any other payment or transaction workflow processed or managed through Nexus One
Third-party payment processor fees, bank fees, card fees, ACH fees, chargeback fees, gateway fees, crypto fees, blockchain fees, merchant account fees, SMS fees, AI token fees, telephony fees, email delivery fees, shipping label fees, carrier fees, tax fees, and third-party provider fees are separate unless expressly stated in writing.
13. RIGHT TO CHANGE FEES
You understand that Brand Works LLC may change pricing, plans, modules, platform fees, transaction fees, support fees, AI usage fees, storage fees, setup fees, and service fees from time to time.
Where required by law or agreement, Brand Works LLC will provide notice of material fee changes.
Continued use after a fee change becomes effective means you accept the updated fee.
If you do not accept an updated fee, your remedy is to stop using or cancel the affected service before the change applies.
14. NONPAYMENT
If payment fails, is late, reversed, disputed, charged back, or unpaid, Brand Works LLC may:
- Suspend access
- Restrict features
- Disable integrations
- Pause support
- Pause onboarding
- Pause development work
- Pause AI usage
- Pause transaction processing where permitted
- Charge late fees where allowed
- Require payment before resuming work
- Terminate the account
- Send unpaid balances to collections
- Recover collection costs, attorney fees, processor fees, and chargeback fees where permitted
You remain responsible for amounts incurred before suspension, cancellation, or termination.
15. NON-REFUNDABLE FEES
Unless a separate written agreement signed by Brand Works LLC says otherwise:
- Setup fees are non-refundable once work begins
- Onboarding fees are non-refundable once work begins
- Migration fees are non-refundable once work begins
- Integration fees are non-refundable once work begins
- Website design fees are non-refundable once work begins
- Custom development fees are non-refundable once work begins
- Training fees are non-refundable once scheduled or delivered
- Implementation fees are non-refundable once work begins
- AI configuration fees are non-refundable once work begins
- Completed service work is non-refundable
- Subscription fees are billed in advance and are generally non-refundable
- Usage fees are non-refundable
- Transaction fees are non-refundable
- Third-party fees are non-refundable
Cancellation stops future billing but does not automatically create a refund for prior payments, completed work, active subscription periods, setup work, or usage.
16. CHARGEBACKS AND PAYMENT DISPUTES
You agree to contact Brand Works LLC in writing before initiating any chargeback, payment reversal, bank dispute, card dispute, payment processor dispute, or billing complaint.
You agree to give Brand Works LLC a reasonable opportunity to review and resolve billing concerns first.
Improper chargebacks may result in:
- Account suspension
- Service interruption
- Termination
- Loss of access
- Collection activity
- Recovery of chargeback fees
- Recovery of attorney fees where permitted
- Recovery of administrative costs where permitted
- Refusal of future service
17. ACCOUNT ACCESS AND SECURITY
You are responsible for protecting account credentials, passwords, authentication methods, administrator accounts, user access, and connected integrations.
You agree not to share administrator credentials, allow unauthorized access, bypass security controls, or permit users who are no longer authorized to access Nexus One.
You are responsible for activity under your account, including activity by employees, contractors, vendors, customers, guests, administrators, integrations, API keys, and connected systems.
18. SECURITY LIMITATIONS
Brand Works LLC uses reasonable security-minded practices, but no system is perfectly secure.
You understand that cyberattacks, credential compromise, phishing, malware, third-party breaches, customer misconfiguration, employee misuse, software bugs, hosting outages, and internet failures may occur.
Brand Works LLC is not responsible for security incidents caused by your users, weak passwords, shared credentials, compromised email accounts, third-party services, customer misconfiguration, unauthorized integrations, or failure to follow security recommendations.
19. BELLUM AI PURPOSE
You understand that Bellum AI is designed to help Nexus One become more useful for business operations.
Bellum AI may assist with:
- Business insights
- Sales workflows
- Marketing workflows
- Customer follow-up
- Reporting
- Workflow automation
- Task handling
- Business recommendations
- Operational analysis
- Customer communication support
- Document drafting
- Process improvement
- Data analysis
- Business effectiveness
Bellum AI’s purpose is to improve business usefulness over time.
20. AI DATA CONSENT AND ANONYMIZED IMPROVEMENT
You understand and agree that Brand Works LLC may use anonymized, de-identified, aggregated, transformed, redacted, or pattern-based data to improve Bellum AI, Nexus One AI systems, business intelligence, automation logic, product performance, workflow quality, business recommendations, and general business effectiveness.
This may include learning from general business patterns such as:
- Common workflows
- Sales process patterns
- Follow-up patterns
- Automation structures
- Reporting patterns
- Dashboard usage
- Support patterns
- Feature usage
- Prompt patterns
- AI response quality
- Error patterns
- Conversion patterns
- Operational bottlenecks
- Business process improvements
Brand Works LLC does not intend to publicly expose private customer records, personal customer information, confidential business data, employee information, financial records, client names, personal identifiers, proprietary customer details, or trade secrets as part of AI improvement.
Before data is used for AI improvement, Brand Works LLC aims to remove or transform direct identifiers where reasonably possible, such as names, emails, phone numbers, addresses, account numbers, customer names, client names, employee names, and other direct identifiers.
You understand that no anonymization method can be guaranteed perfect.
21. AI OUTPUT RESPONSIBILITY
You understand that AI outputs may be inaccurate, incomplete, outdated, biased, inappropriate, unsuitable, or wrong.
You are responsible for reviewing, approving, editing, testing, validating, and verifying all AI outputs before using them.
This includes:
- Customer messages
- Sales emails
- Marketing campaigns
- Reports
- Financial summaries
- Legal-style text
- Tax-style text
- Accounting-style text
- Invoices
- Quotes
- Workflows
- Automations
- Code
- Decisions
- Recommendations
- Customer support responses
- Business plans
- Employee-related outputs
- Any action triggered by AI
You are responsible for business decisions and actions taken based on AI output.
22. AI ACTIONS AND AUTOMATIONS
If you enable Bellum AI, automation tools, workflow builders, AI agents, or connected integrations, you understand that automated actions may create, edit, send, post, update, delete, trigger, approve, schedule, or process information based on your configuration, instructions, permissions, or approvals.
You are responsible for reviewing automation settings, permissions, triggers, outputs, and connected systems.
Brand Works LLC is not responsible for losses caused by customer-approved automations, incorrect instructions, bad data, misconfigured workflows, third-party failures, or unreviewed AI outputs.
23. SERVICE CHANGES
Brand Works LLC may modify, improve, replace, remove, suspend, discontinue, rename, repackage, limit, or reprice Nexus One features, modules, integrations, workflows, dashboards, AI tools, plans, support offerings, or services.
Changes may be made for:
- Security
- Performance
- Product improvement
- Legal compliance
- Vendor changes
- AI improvement
- Third-party API changes
- Infrastructure updates
- Pricing changes
- Business reasons
- Customer safety
- Platform reliability
24. NO GUARANTEE OF BUSINESS RESULTS
Brand Works LLC does not guarantee:
- Revenue
- Profit
- Leads
- Sales
- SEO rankings
- Advertising results
- Conversion rates
- Customer retention
- Employee productivity
- Cost savings
- Compliance
- Uptime
- AI accuracy
- Data accuracy
- Workflow success
- Integration availability
- Migration perfection
- Marketing success
- Payment approval
- Customer satisfaction
- Any specific business outcome
Your results depend on factors outside Brand Works LLC’s control, including your business model, market, pricing, products, services, data quality, staff usage, customer behavior, budget, implementation, competition, third-party tools, and business decisions.
25. IMPLEMENTATION, CUSTOM WORK, AND CHANGE ORDERS
Some Nexus One services require setup, configuration, onboarding, custom development, migration, design work, training, testing, approval, third-party access, credentials, business rules, customer content, or cooperation.
You agree to provide accurate and timely information, approvals, content, access, credentials, brand assets, feedback, and testing support.
Delays caused by missing information, customer inaction, third-party delays, credential issues, payment delays, scope changes, or incomplete requirements are not Brand Works LLC delays.
Brand Works LLC may require a paid change order for:
- New features
- New workflows
- Design revisions outside scope
- Additional integrations
- Major changes
- Rebuilds
- Custom modules
- Migration changes
- Enterprise configuration
- New business requirements
- Work not included in the original plan
26. NOT EVERY REQUEST IS INCLUDED
You understand that a feature request, design preference, business preference, workflow change, unsupported use case, changed requirement, or third-party limitation is not automatically a defect, breach, or service failure.
Brand Works LLC may decide in good faith whether a request is included in your current plan or requires additional paid work.
27. CUSTOMER COOPERATION
You agree to cooperate in good faith with Brand Works LLC during onboarding, support, implementation, troubleshooting, security review, billing review, dispute resolution, migration, and remediation.
Cooperation may include providing:
- Screenshots
- Error messages
- Logs
- Access
- Credentials
- Written descriptions
- Account information
- Approval
- Testing feedback
- Sample data
- Third-party vendor responses
- Payment records
- Timeline details
Failure to cooperate may delay or prevent resolution and may limit Brand Works LLC’s responsibility.
28. NOTICE AND OPPORTUNITY TO CURE
Before filing any lawsuit, chargeback, public complaint, legal claim, regulatory complaint, demand, dispute, or formal action against Brand Works LLC or Nexus One, you agree to provide written notice describing the issue in reasonable detail.
Notice must be sent to:
legal@nexusoneapp.com
info@nexusoneapp.com
Byronguerrero@brandworks.app
You agree to give Brand Works LLC a reasonable opportunity to investigate, respond to, address, repair, replace, correct, clarify, refund where appropriate, credit where appropriate, or otherwise resolve the issue.
Unless prohibited by law, Brand Works LLC will have at least 30 days after receiving written notice to review and attempt to resolve the issue.
29. EXTENDED REMEDIATION PERIOD FOR COMPLEX ISSUES
You understand that complex technical, operational, AI, migration, custom development, enterprise, payment, hosting, integration, security, or third-party-dependent issues may require an extended remediation plan.
For these complex matters, you agree that Brand Works LLC may require a commercially reasonable remediation period of up to 12 months, depending on:
- Scope
- Customer cooperation
- Third-party dependencies
- Vendor limitations
- Technical complexity
- Security requirements
- Data migration complexity
- API limitations
- Payment processor limitations
- Hosting limitations
- Custom development requirements
- Regulatory review
- Customer testing
- Approval cycles
- The nature of the requested fix
This does not prevent legally required remedies where applicable, but it reflects the parties’ agreement that complex platform, integration, and AI issues may not be instantly correctable.
30. INFORMAL RESOLUTION AND MEDIATION
You agree to attempt good-faith informal resolution with Brand Works LLC before filing a lawsuit.
If informal resolution fails, the parties agree to participate in mediation before filing a lawsuit unless emergency injunctive relief is necessary or mediation is prohibited by law.
Unless otherwise agreed in writing, each party will pay its own costs for informal resolution, and mediation costs will be shared equally.
31. FLORIDA LAW AND POLK COUNTY FORUM
To the maximum extent permitted by law, this Agreement and any dispute involving Brand Works LLC, Nexus One, Bellum AI, subscriptions, software, payments, fees, customer data, AI features, integrations, services, support, onboarding, custom work, or related business dealings will be governed by the laws of the State of Florida, without regard to conflict-of-law rules.
To the maximum extent permitted by law, any lawsuit or court proceeding must be brought in the state courts located in Polk County, Florida, or another court with proper jurisdiction over Polk County, Florida.
You agree that Polk County, Florida is a fair and convenient forum because Brand Works LLC operates from Florida and Nexus One is managed by Brand Works LLC.
You waive objections to venue, forum, and personal jurisdiction in those courts to the maximum extent permitted by law.
32. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Brand Works LLC, Nexus One, Bellum AI, owners, officers, employees, contractors, vendors, licensors, providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages.
This includes damages related to:
- Lost revenue
- Lost business
- Lost customers
- Lost data
- Business interruption
- Failed integrations
- Inaccurate AI outputs
- Customer disputes
- Employee actions
- Third-party outages
- Payment processor issues
- Chargebacks
- Advertising results
- Marketing results
- Downtime
- Cybersecurity incidents
- Migration issues
- Service interruptions
- Lost opportunities
- Reputation harm
- Workflow errors
- Automation errors
- Customer misconfiguration
- Vendor failures
To the maximum extent permitted by law, Brand Works LLC’s total liability for any claim related to Nexus One will not exceed the amount paid by you to Brand Works LLC for the affected service during the three months before the event that caused the claim.
33. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Brand Works LLC, Nexus One, Bellum AI, owners, officers, employees, contractors, vendors, licensors, providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from:
- Your use of Nexus One
- Your Customer Data
- Your business operations
- Your violation of this Agreement
- Your violation of law
- Your violation of third-party rights
- Your misuse of AI features
- Your connected integrations
- Your payment disputes or chargebacks
- Your users, employees, contractors, vendors, customers, administrators, or agents
- Your failure to obtain required consents, notices, licenses, or permissions
- Your products or services
- Your customer communications
- Your marketing campaigns
- Your automations
- Your instructions to Nexus One or Bellum AI
- Your use of third-party providers
34. ACCEPTABLE USE
You agree not to use Nexus One to:
- Break the law
- Commit fraud
- Send spam
- Conduct phishing
- Upload malware
- Attack systems
- Scrape data without permission
- Process stolen data
- Violate privacy rights
- Violate intellectual property rights
- Mislead customers
- Abuse payment systems
- Bypass fees
- Reverse engineer Nexus One
- Resell access without permission
- Overload systems
- Interfere with security
- Misuse AI
- Generate illegal or harmful content
- Harass, abuse, threaten, or harm others
- Store prohibited data
- Circumvent access controls
- Use the platform in a way that creates legal, security, financial, operational, or reputational risk
35. SUSPENSION OR TERMINATION
Brand Works LLC may suspend, restrict, or terminate your account if:
- You violate this Agreement
- Payment is overdue
- You initiate improper chargebacks
- Your use creates security risk
- Your use creates legal risk
- Your use creates operational risk
- You misuse AI
- You abuse support
- You threaten or harass staff or contractors
- You violate third-party rights
- You violate law
- You exceed usage limits
- You bypass fees
- Third-party providers require suspension
- Brand Works LLC reasonably believes suspension is necessary to protect the platform
36. DATA EXPORT AND ACCOUNT TERMINATION
You are responsible for exporting data before cancellation, nonpayment, suspension, or termination.
After cancellation, nonpayment, suspension, or termination, Brand Works LLC may delete, archive, restrict, deactivate, or retain account data according to its retention practices, backup cycles, legal obligations, security needs, billing records, dispute records, and written agreements.
Brand Works LLC is not responsible for data you fail to export before access ends.
37. BACKUPS
Nexus One may maintain backups for security, recovery, operational, or continuity purposes.
Backups are not guaranteed to capture every change, transaction, file, message, automation, or record.
Backups are not a substitute for customer recordkeeping, exports, accounting controls, legal retention, or internal business continuity planning.
38. TAXES AND COMPLIANCE
You are responsible for taxes, reporting, filings, accounting classifications, employee classifications, payroll rules, sales tax settings, payment records, business compliance, customer notices, and regulatory obligations related to your business.
Nexus One may assist with workflows, but it does not guarantee tax, accounting, payroll, legal, or compliance accuracy.
39. PUBLIC REVIEWS AND DEFAMATION
You agree to make good-faith efforts to resolve disputes privately before publishing false, misleading, defamatory, or incomplete claims about Brand Works LLC or Nexus One.
Nothing in this Agreement prevents lawful, truthful speech or legally protected reviews.
However, Brand Works LLC reserves all rights and remedies for false statements, defamatory statements, malicious claims, disclosure of confidential information, disclosure of trade secrets, or publication of security-sensitive information.
40. CONFIDENTIALITY
You may receive access to confidential information about Brand Works LLC, Nexus One, pricing, systems, workflows, designs, technical details, security practices, custom modules, business strategies, customer data, or non-public documentation.
You agree not to disclose, misuse, copy, publish, sell, exploit, or reverse engineer confidential information except as necessary to use Nexus One under this Agreement.
41. FORCE MAJEURE
Brand Works LLC is not responsible for delay or failure caused by events outside its reasonable control, including natural disasters, internet outages, cloud provider outages, cyberattacks, labor issues, war, terrorism, civil unrest, government action, pandemic, power failure, third-party API outages, payment processor outages, shipping provider outages, AI provider outages, or other events beyond reasonable control.
42. UPDATES TO TERMS
Brand Works LLC may update this Agreement, policies, fees, AI disclosures, privacy terms, acceptable-use rules, and service terms from time to time.
If material changes are made, Brand Works LLC may provide notice by website update, email, account notice, invoice notice, checkout notice, or another reasonable method.
Continued use after updated terms become effective means you accept the updated terms.
43. ENTIRE AGREEMENT
This Agreement, together with the Terms of Service, Privacy Policy, AI Disclosure, Open-Source Notices, Acceptable Use Policy, plan terms, order forms, invoices, statements of work, and any written agreements signed by Brand Works LLC, forms the agreement between you and Brand Works LLC for Nexus One.
If there is a conflict, a signed written agreement or statement of work may control for that specific project or customer relationship.
44. SEVERABILITY
If any part of this Agreement is found unenforceable, the remaining sections will remain in effect to the maximum extent permitted by law.
45. NO WAIVER
If Brand Works LLC does not enforce a right immediately, that does not mean Brand Works LLC waived that right.
46. FINAL ACKNOWLEDGMENT
By checking the box, signing up, purchasing, paying, using Nexus One, using Bellum AI, connecting integrations, submitting Customer Data, processing transactions, or continuing to use Nexus One, you confirm:
I have read, understood, and agree to this Agreement.
I understand that Nexus One is operated by Brand Works LLC.
I understand that Nexus One may charge subscription fees, setup fees, platform fees, module fees, AI fees, usage fees, transaction-related fees, and service fees.
I understand that invoices, POS sales, website checkout transactions, subscriptions, payment links, bookings, and other transactions processed or managed through Nexus One may be subject to Nexus One and third-party fees.
I understand that Bellum AI may use anonymized, de-identified, aggregated, transformed, redacted, or pattern-based data to improve business effectiveness, automation quality, AI performance, and product intelligence.
I understand that AI outputs may be inaccurate and must be reviewed before use.
I understand that I am responsible for Customer Data and business decisions.
I understand that I must give Brand Works LLC written notice and a reasonable opportunity to investigate and cure issues before filing claims, disputes, chargebacks, lawsuits, or complaints.
I understand that complex technical, AI, integration, migration, custom development, hosting, payment, enterprise, or third-party-dependent issues may require an extended remediation plan, potentially up to 12 months.
I understand that disputes will be governed by Florida law and handled in Polk County, Florida to the maximum extent permitted by law.
I understand that Nexus One uses open-source, third-party, and AI model technologies, but Brand Works LLC owns its proprietary Nexus One systems, custom modules, business logic, branding, automations, AI orchestration, and service layers.
I understand that continued use of Nexus One means I accept these terms.