Helpdesk
Nexus One Website Helpdesk provides a complete customer support ticket workflow for Nexus One.
Features:
- Create and manage customer support tickets from the backend and website portal.
- Organize tickets by stage, priority, type, category, channel, and tags.
- Assign tickets to helpdesk teams and team members.
- Communicate through chatter and email templates.
- Track service-level agreement deadlines and customer ratings.
- Review ticket performance through dashboard, calendar, pivot, and reporting views.
- Create related tasks, timesheets, invoices, and portal updates.
Built for Nexus One 17 by Brand Works App.
Nexus One Website Helpdesk provides a complete customer support ticket workflow for Nexus One.
Features:
- Create and manage customer support tickets from the backend and website portal.
- Organize tickets by stage, priority, type, category, channel, and tags.
- Assign tickets to helpdesk teams and team members.
- Communicate through chatter and email templates.
- Track service-level agreement deadlines and customer ratings.
- Review ticket performance through dashboard, calendar, pivot, and reporting views.
- Create related tasks, timesheets, invoices, and portal updates.
Built for Nexus One 17 by Brand Works App.